The two main areas I focus on are the Brand Standards and Training. My true belief is what Mr, Marriott would always say " take good care of your employees, and they will take good care of your customers, and the customers will come back." My goal is to come into your hotel and be "the light you need" to increase the moral on your property and give the training that is needed to make sure all Brand Standards are being meet. We will work together on improving your teams focus and maintaining a positive attitude. It all starts at the top with Leadership. Take the first step and let me be "the light you need" to turn your property into an Award Winning Property.
Let's take a look at your scores and see what guest are saying. We can deep dive and find out what needs the main focus. Is it front desk, housekeeping, breakfast or engineering? Is it weekends versus weekdays?
What area needs the most training? Do our elite members feel appreciated? How can housekeeping help with elite recognition? What about front desk, are they using the LEARN model?
Do you have all the standards set up in your guest rooms? What about breakfast? Is your engineer department set up for their monthly and quarterly task?
As someone who works in the hospitality industry, I absolutely love being able to show positivity and warmth to our hotel guests. There's something incredibly fulfilling about being able to make someone's day just a little bit brighter and more enjoyable. Whether it's a warm smile and a kind greeting when they first arrive, or going out of my way to ensure they have everything they need during their stay, I take great pride in providing a top-notch experience for each and every guest.
One of my favorite things about this job is the opportunity to build genuine connections with the people I serve. I love getting to know our guests and finding little ways to make their stay even better. Whether it's leaving a personalized note in their room, recommending a great local restaurant or attraction, or simply taking the time to chat with them about their day, it's incredibly rewarding to see the positive impact that these small gestures can have. Knowing that I've played a small part in making someone's vacation or business trip a little more enjoyable is truly heartwarming, and it's one of the reasons why I'm so passionate about what I do.
To me, providing excellent customer service isn't just about doing my job well - it's about creating a memorable experience that our guests will cherish for years to come. I believe that a warm and positive attitude can go a long way in making someone feel welcomed and appreciated, and I try to embody this mindset in everything I do. Whether it's helping a family find their way around the hotel or making sure that a business traveler has everything they need to be productive during their stay, I take every opportunity to show my guests that they are valued and respected.
Ultimately, I believe that the hospitality industry is all about creating lasting relationships, and I feel fortunate to have the opportunity to be a part of that process. It brings me great joy to see guests return year after year, knowing that I played a small role in helping to create their positive memories. And even for those who I may only have brief interactions with, I hope that my warm and welcoming attitude leaves a lasting impression and helps them feel more at home during their stay. For me, there's nothing quite like the feeling of knowing that I've made a difference in someone's day, and I look forward to continuing to spread positivity and warmth to all of our hotel guests.
